ITSM

The Benefits of Alignment with ITIL Best Practices

FrontRange ITSM brings together a comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver best practices and standardization, and align IT to the delivery of business value. The FrontRange ITSM modular, pre-integrated set of nine modules allows you to choose the functionality your business needs now, and add functionality in the future.

All FrontRange ITSM modules share a common architectural platform, including a reporting and analytics dashboard, business processing automation, multi-tenant data structure and integration platform, and a next generation customization platform to extend the solution capabilities based on unique business requirements.

The common platform approach reduces the complexity of the IT infrastructure, lowers total cost of ownership (TCO), and streamlines business processes. The FrontRange Foundation architecture includes the FrontRange Configuration Management Database (CMDB), ensuring that all IT business processes have direct access to the enterprise service model and shared IT asset repository.

The standards-based Foundation allows easy integration with similarly standard third party components, protecting your current investment in these components.

Modules available include:

• Incident Management
• Problem Management
• Service Level Management
• Inventory Management
• Configuration Management
• Visualization
• Change Management
• Release Management
• Availability Management
• Self Service
• Knowledge Management

For more information call Fusion5 or visit www.frontrange.com