Managed Services supplements Fusion5's PartnerPlus support offerings and assists with the varying needs of individual customers.
Fusion5 has a significant investment in technology and application consulting resources across CRM, ERP, Payroll / HR, Enterprise Project Management and Service Management. In providing Managed Services, Fusion5 is keen to raise our service delivery to a new level.
Traditional support frameworks are centred on reactive activity and are often targeted at a specific need with cost structures that don't necessarily cater for the peaks and troughs of demand.
Fusion5's Managed Services allows customers to free valuable IT resource from the various tasks associated with managing applications.
By outsourcing the management of ERP, CRM and/or HCM applications to Fusion5 organisations can:
- Concentrate on their core business and/or high value activities
- Reduce exposure to key staff attrition
- Reduce training requirements and the constant need to remain up to date on a range of vendor requirements.
Fusion5's Managed Services are designed to:
- Keep core systems up to date
- Ensure the applications are tuned for optimal performance
- Ensure the application environment is stable and readily available
- Ensure the back up and disaster recovery plan is viable and current
- Ensure the applications are secure, both internally and externally
- Ensure the applications are compliant.
For a fixed monthly fee Fusion5's Managed Services will ensure the application environment supports leading practice and reduces risk for the organisation.