Once the application is implemented, Fusion5 offers ‘PartnerPlus’, a programme of services to assist customers in fully utilising their application software.
Under PartnerPlus, Fusion5 offers a team of dedicated, experienced consultants ready to assist with post go-live issues and regular support for application and technical users.
Our range of PartnerPlus services include:
- Client Management along with regular reporting and meetings
- Escalations and a priority services
- Business application stabilisation
- Application enhancements
- iHelp web based support for all calls
- Outsourced JD Edwards CNC, including package builds and monitoring services
- IT architecture reviews
- Classroom training for specific products
- Technical support services
- Custom development
As part of PartnerPlus, Fusion5 offers iHelp, a web-enabled, on-line help desk facility that enables our customers to log on, register helpdesk issues and track and monitor the issues through to resolution. This service extends the support service offerings already provided by Fusion5 and enables us to better manage and respond to customer needs.