IT Service Management provides IT staff with the tools and procedures to deliver IT needs to their organisation.

To gain the most out of IT an organisation should view the IT service management as a distinct service orientated business.

Implementing a Service Catalogue provides a business with a list of all services provided by the IT department specific to the customer's or business unit's needs. The Service Catalogue is backed by a well-defined and effective set of tailored processes

and methods as one integrated toolset.

The ability to view in real-time the organisation's daily service needs and their status allows IT staff to organise their time in order of priority and provide valuable feedback to customers. This ability strengthens the relationship between the IT department and end users, and creates full visibility of services and demand.

• Forms a basis for formal Service Level Management (SLM).
• Increased service quality.
• Decreased operational costs.
• Assess customer-specific service requirements.
• Map standard services to requirements.
• Competitive benchmarking against third party service providers.

• Establish service performance cycle.
• Create customer reports.
• Reports to show areas of service improvements.
• Plan for new standard services.
• Conduct service risk analysis.
• Keep services current and manage services value.