Blog #2 for GTOs - managing employer relationships
3 things you need to have.
In order to build closer relationships with your host employers #needtoknow.
As a GTO, it’s natural to maintain a heavy focus on the operational aspects of running your organisation. It’s crucial to be efficient, effective and compliant.
However, it’s just as important to build deeper relationships with your host employers. Without them, you have no business.
It’s a constant struggle to keep track of both large and small employers and to understand what their needs are. And like it or not, you can’t manage these relationships in Outlook, Excel or as I’ve even seen done - out of someone’s diary.
Most platforms designed for the GTO industry are specifically focused on managing the day-to-day operations of the business, so that’s great. But not all platforms help you stay in regular contact with your host employers and ensure that they’re happy with the services you’re providing.
What should you be looking for in a training management platform to make sure you manage these all-important relationships, and manage them well?
What do you need?
Regardless of their best intentions field staff will generally respond and react to those employers that make the most noise. While it’s essential to deal with critical issues, it just as important to make sure the quiet majority also receive some attention as well. You need a system that will allow you to set up contact plans that prompt your staff to reach out to all your host employers - and do so regularly.
The guys out on the road should be able to get a complete overview of the host employer as they walk into the meeting, from the details of the apprentices they have, through to any historical issues or past concerns. Knowing if there have been any OH&S issues or anything that’s impacting the host employer’s business is vital. Having this data at their fingertips and on their preferred mobile device is going to make their life immeasurably easier and ensure that their meeting with the host employer is insightful and engaging.
A single system that combines the elements of account management, mobility, and issue tracking. Now we’re talking!