Service Delivery & Customer Engagement Manager (Bris)

  • Are you all about building lasting relationships with your customers?
  • Is going the extra mile and delivering value part of your daily routine?
  • Do you make any team better just by being a part of it?
  • Does customer service sustain and motivate you?

We are looking for a service delivery professional who wants to build lasting partnerships with our customers and who is willing to go the extra mile to ensure their support needs are met. You will need to be prepared to take on and manage a portfolio of customers based primarily in Queensland. The successful candidate will be able to engage at all levels and will be results driven, always seeking value for our customers while representing the Fusion5 brand.

The successful applicant will:

  • Manage day to day service delivery activity across customers;
  • Develop excellent working relationships with customers and become their “go to” person for post implementation requirements;
  • Work with the team to ensure that contracts, work orders and licenses are maintained;
  • Review all Support Reports for customers;
  • Work with the PMO/Resource Managers to schedule work;
  • Develop effective relationships with the customer, ensuring high customer satisfaction;
  • Arrange and conduct regular support meetings with the customer;
  • Attend regular Change Advisory Board meetings;
  • Be willing to travel within Queensland.

You will need:

  • To be a team player with exceptional communication and multi-tasking skills and possess high energy combined with a “can do” attitude
  • 3-5 years’ experience in a similar service delivery or support role
  • To be well organised, have a high attention to detail
  • To possess high levels of customer service and be keen to step outside your comfort zone.

This is an outstanding opportunity for an individual who recognises the value of change, flexibility, new technologies and service.

If you have these skills and are interested in being a key member of a company enjoying rapid growth, then we would really like to hear from you.

Apply for this position

 

Thank you

Your application has been sent. You will receive a confirmation email regarding this submission - we will be in touch about an interview if you meet the requirements of the position.

Please enter your first name
Please enter your surname
Please enter your phone number
Please enter a valid email address
Please attach your CV as a PDF or Word document
Please attach your cover letter as a PDF or Word document

The form contains errors

  • {{validation.errorMessage}}