Dynamics 365 Customer Engagement Functional Consultant

  • Exciting Dynamics 365 CE & Power Platform Projects
  • Be part of a high performing team
  • Hybrid role - split your time between the corporate office and the home office

Fusion5 is in an exciting time of growth and we are looking for a talented and highly engaged Dynamics 365 Customer Engagement Functional Consultant to join our exceptional Fusion5 family in either Melbourne, Sydney or Brisbane. In return for your skills, you’ll join a team like no other!

We have a very successful track record in delivering Microsoft solutions out of our award-winning practice, and we’ve been a member of the Microsoft Inner Circle since 2017. As part of the Inner Circle we’re called upon to contribute to Microsoft’s own business applications strategy and the aspects that impact partners like us.

You will love this role if you are someone who enjoys engaging and supporting customers, learning what drives their business success and using your insight to improve their service delivery, all whilst providing strong thought leadership as you help customers and team members achieve their goals. It’s a unique opportunity to support solutions that drive real change in our customers’ businesses.

The role is not for the faint hearted, we need a strong player who:

  • Has excellent customer service skills
  • Has experience in working in a professional services environment
  • Is engaging and able to collaborate with customers and team members
  • Is able to support fellow team members
  • Can provide informative, business-ready training for clients
  • Has the ability to work in a fast paced environment, manage conflicting priorities and cope with a constantly changing landscape
  • Has a can-do attitude, willingness to perform as part of a team and get things done
  • Has strong experience in Dynamics 365 and Power Platform.

You will be energetic and have the following:

  • 2 – 3 years minimum experience in a similar client facing role
  • The ability to communicate effectively at all levels
  • The ability to address/rationalise application issues/priorities and understand the technologies supporting the application
  • The ability to provide application training, for both external and internal parties
  • The ability to perform business analyst functions including developing user stories and related documentation
  • The ability to configure Dynamics 365 CE to an intermediate level including – form customisations, workflow, Power Automate, Power Apps
  • A strong customer service focus with a penchant for learning.

About Fusion5

Fusion5 provides business solutions that add real commercial value to our customers. Our focus is on making potential reality for our customers, and our people. When it comes to technology, there is no such thing as 'one size fits all'. We ensure our customers are offered a choice when it comes to their technology solutions.

Fusion5 is proud to be a diverse, inclusive, and forward-thinking employer. We understand it’s essential to provide a workplace where our people are engaged, challenged, successful and happy, and we’ve created just that! Along with an extensive range of benefits and core values to be proud of, we’ll ensure you have every opportunity to make your potential, reality.

What we offer:

  • Competitive salary package
  • A focus on Employee Development, with regular sessions aimed at career progression
  • Opportunities for training and professional development
  • Annual company bonus scheme
  • Flexible working arrangements
  • Regular social events and team activities to foster a vibrant work culture.
  • Additional perks including birthday leave, discounted gym memberships, volunteer day, annual flu jabs, and more

If you are interested in joining a team passionate about helping customers achieve great outcomes – get in touch.

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