Service Delivery Manager - NetSuite

  • Fantastic employee benefits and work culture
  • Variety and development opportunities to grow your career
  • Hybrid working environment - Ability to WFH 2 days per wee

We are seeking a Service Delivery Manager to join our Customer Success team (CST). This role will be based in Melbourne, Adelaide or Brisbane working with our NetSuite solution.

The successful SDM will need to be able to hit the ground running and help us continue to drive ongoing success for our customers. They will need to be prepared to take on and manage a portfolio of customers across Australia and build lasting partnerships with them and be willing to go the extra mile to ensure their support needs are met.
 
What we’re looking for in the ideal candidates

  • Manage day to day service delivery activity across customers
  • Develop excellent working relationships with customers and become their “go to” person for post implementation requirements
  • Work with the team to ensure that contracts, work orders and licenses are maintained
  • Review all support reports for customers
  • Work with the PMO/Resource Managers to schedule work
  • Develop effective relationships with their customers, ensuring high customer satisfaction
  • Arrange and conduct regular support meetings with their customers
  • Be willing to travel when required.

You will need

  • To be a team player with exceptional communication and multi-tasking skills and possess high energy combined with a “can do” attitude
  • To be well organised and have a high attention to detail
  • To possess high levels of customer service and be keen to step outside your comfort zone
  • NetSuite knowledge or background as an added advantage
  • Good commercial acumen.

About Fusion5

Some would say we’re a business that sells software and business applications.  But what we really trade in is #makingpotentialreality.  We provide software, applications, services and support that optimise and empower Kiwi and Aussie organisations so they can thrive.
 
Our promise to you

Fusion5 is proud to be a diverse, inclusive, and forward-thinking employer. We understand it’s essential to provide a workplace where our people are engaged, challenged, successful and happy, and we’ve created just that! Along with an extensive range of benefits and core values to be proud of, we’ll ensure you have every opportunity to make your potential, reality.
 
Our benefits include

  • Individual Performance and Development Plans
  • Company bonus scheme
  • Birthday leave
  • Hybrid working environment - Ability to WFH 2 days per week
  • Volunteer day
  • Free annual flu vaccinations
  • Regular social occasions at all our offices
  • Staff referral program
  • Environmentally Responsible Practices

Plus more…
 
This is an outstanding opportunity for an individual who recognises the value of change, flexibility, new technologies and service.
 
If you have these skills and are interested in being a key member of a company enjoying rapid growth, then we would really like to hear from you.

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