Building a platform for digital transformation with Dynamics 365
Microsoft Dynamics 365 for
Nurture relationships. Empower your people. Connect sales and marketing.
Dynamics 365 is a cloud-based, combination CRM & ERP system, where the applications can be used perfectly as stand-alone solutions, integrated with existing applications, or within your total Microsoft stack.
No matter what your business size, turnover, product, service, sales model or go-to-market strategy, you deserve a flexible, personalised, scalable, enterprise resource planning solution that naturally leverages the rest of your Microsoft applications to provide you the best opportunity to thrive. Dynamics 365 Customer Engagement gives you this in spades.
Fusion5 have a proven track record of delivering Microsoft solutions that delight our customers and produce great business outcomes. As a member of the Microsoft Dynamics Inner Circle, we are not only recognised as being an expert and trusted pair of hands for consultancy, implementation, change management and support, but we also advance access to product updates, licensing changes, and the ability to take our customer’s feedback to the source of Microsoft innovation, to help bring solutions that really make a difference to our clients.
Dynamics 365 for Sales empowers your sales people to build stronger customer relationships, take actions based on insights, and close sales faster. But it doesn’t stop there. Dynamics 365 for Sales can keep track of your accounts and contacts, nurture your sales from lead to order, help you create sales collateral, marketing lists and campaigns, and even follow service cases associated with specific accounts or opportunities.
Dynamics 365 for Marketing takes your marketing to a whole new level. Move beyond basic email marketing to discover and nurture more sales-ready leads. Ramp up your marketing ROI by connecting sales and marketing, automating processes, and making smarter decisions.
With Dynamics 365 for Customer Service you’ll convert your customers into lifelong brand advocates. Respond to every query with quick, relevant answers on any channel, even on the go. And with its built-in intelligence, you’ll deliver faster, more personalised service and make every customer interaction a great one.
With Dynamics 365 for Field Service you’ll resolve issues before they happen, drive down operational costs, and make every onsite experience a positive one! Minimise the cost and time taken to despatch a technician by improving remote resolution rates. And provide your customers with self-service portals so they can log issues and check on progress.
Up the stakes with Dynamics 365 for Project Service Automation. Provide an outstanding project experience and build new levels of trust with your customers. Deliver profitable, on-time and within budget projects every time. All while maximising employee productivity.
Connect Dynamics 365 for Customer Engagement to Office 365 for a cost-effective, flexible solution to make your business more competitive, productive and customer-centric.
Leverage the power and flexibility of the underlying Microsoft Dynamics 365 platform to build on the core capabilities of your Customer Engagement solution. Create innovative applications to meet the specific needs of your organisation and transform outcomes.
If you'd like to know how Dynamics 365 for Customer Engagement will add value to your business, or if you’re interested in discovering why Microsoft Dynamics 365 should be part of your Digital Transformation roadmap, chat with us.
As a Microsoft Gold Partner, winner of the Microsoft Dynamics Services Partner of the Year award, and member of the elite Microsoft Dynamics Inner Circle, we’re excited to talk with you about how Dynamics 365 can amplify your success!
Dynamics 365 for Sales will empower your sales teams to build stronger customer relationships, take actions based on insights, collaborate and close sales faster.
Dynamics 365 for Customer Service will deliver intelligent service and support on any channel and empower customers with the needed tools to ensure quick and accurate resolution.
Dynamics 365 for Project Service Automation will allow you to deliver profitable, on-time, within budget projects, every time. All while maximising employee productivity.
Dynamics 365 for ERP gives you the flexibility to adopt the capabilities you need with apps designed to provide your business with Finance, Retail, Commerce and Talent support.