Dynamics 365 Sales

Better understand customer needs. Engage more effectively. Win more deals.

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Create a superior sales process with Microsoft Dynamics 365 Sales


Microsoft Dynamics 365 for Sales has evolved from Dynamics CRM to be part of the greater Microsoft Dynamics 365 business management solution. 

Do more, and increase revenue

Guide sellers throughout your sales processes by seamlessly connecting business data with Office 365 and LinkedIn data - even while on the go.

  • Achieve optimal outcomes by providing your sellers with rich, context-sensitive help and an intelligent, event-driven sales process.
  • Make sales execution easy - Accelerate deals with end-to-end opportunity management. Use familiar Microsoft tools for day-to-day sales activities. View the status of cases without switching apps.
  • Keep your ear to the ground - Enrich account, contact, and lead data with contextual third-party firmographics, news, and events for both B2B/B2C business models.
  • Work on the go - Sell anytime, anywhere, even without connectivity, with modern mobile apps that provide contextual news, social data, and task flows.
  • Stay close to your partners - Recruit, onboard, and strengthen your partner channel through deeper enablement and activation. Share information across opportunities and cases.

Supercharge sales performance

Enjoy full visibility of your sales performance with analytics dashboards based on historical and predictive data. Use gamification to promote teamwork, engagement and accountability.

  • Abbreviate ramp up time - Ease onboarding of new sellers and align sales behaviour with best practices and interactive help and documentation.
  • Drive sales outcomes – Set goals, monitor results, and provide timely feedback and coaching. Use real-time analytics dashboards to keep sales strategies on track.
  • Leverage visibility and insights - Go from data to real-time insights with interactive dashboards that have drill-down capabilities and natural language queries.
  • Motivate your sellers – Making selling more exciting with fun team-based sales contests. Improve performance and accountability with a unique gamification solution.

Deliver greater insights into your business

Power up! Dynamics 365 includes access to Microsoft Power BI, a suite of business analytics tools which allow you to analyse data and share insights.

  • Provide a 360-degree view of the business - Power BI dashboards present all your most important metrics in one place, updated in real-time, and available on all of your devices.
  • One click is all it takes - Explore the data behind your dashboard using intuitive tools that make finding answers easy.
  • Dashboards made easy - Creating a dashboard is simple, thanks to hundreds of connections to popular business applications, complete with prebuilt dashboards.
  • Anytime, anywhere access – Access your data and reports from anywhere with Power BI Mobile apps, which automatically update any changes to your data.

Nurture relationships through authentic and personal engagement

Identify, connect with and foster relationships with the right buyers by combining LinkedIn Sales Navigator and Dynamics 365 for Sales.

  • Put buyers first – Leverage insights into customer needs to build trust and manage relationships at scale with unified data and processes.
  • Be where your buyers are - Find opportunities and grow relationships with embedded intelligence that highlights social media conversations that you should be part of.
  • Deliver relevant content - Get suggestions for personalised content based on what you're working on and who you're working with. Use Office 365 tools to quickly create and collaborate on tailored sales documents.

Drive innovation on a modern and adaptable platform

When it comes to innovation, it’s no holds barred with a sales application that's easy to tailor, extend, and connect to the other apps and services you already use.

  • Act quickly – Adapt the application to your needs and accelerate time-to-market. Simplify deploying web and mobile apps with no-code visual editors and tools.
  • Extend and connect - Automate processes across Dynamics 365 applications and third-party systems for a unified experience.
  • Invest with confidence – Microsoft’s cloud platform will reduce the cost and complexity of operating a global infrastructure, while safeguarding your data.
  • Innovate to your heart’s content - Transform your customer interactions with the deep insights provided by embedded intelligence. Guide your teams to the right business outcomes!

Smarter selling with embedded intelligence

Get smart, stay focused and move deals forward with recommendations and guidance at every stage of the deal. 

  • Step up with confidence – Surpass the expectations of your buyers with personalised and relevant interactions driven by contextual, embedded intelligence.
  • Improve email engagement – Supercharge communications, reveal customer interaction with your emails, and respond proactively with embedded intelligence.
  • Keep tabs on social trends – Understand what your buyers are really thinking and identify potential competitive threats with social intelligence.

Power up your solution when you integrate with Office 365

Connect Dynamics 365 for Sales to Office 365 for a cost-effective, flexible solution to make your business more competitive, productive and customer-centric.

Interested in what a Dynamics 365 for Sales Project might cost?

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Why Fusion5 for your Microsoft solutions?

Fusion5 have a proven track record of delivering Microsoft solutions that delight our customers and produce great business outcomes.

As a member of the Microsoft Dynamics Inner Circle, we are not only recognised as being an expert and trusted pair of hands for consultancy, implementation, change management and support, but we also advance access to product updates, licensing changes, and the ability to take our customers feedback to the source of Microsoft innovation, to help bring solutions that really make a difference to our clients.

Plus, maximise the performance of your Dynamics 365 and drive continuous value from your investment with our 8 CRM Supercharge options!


Gold Cloud Business Applications

Gold Application Development

Gold Enterprise Resource Planning

Gold Cloud Platform

Gold Cloud Productivity

Gold Datacenter

Gold Data Analytics

Silver Security

Silver Data Platform

Silver Enterprise Mobility Management

Silver Small and Midmarket Cloud Solutions

See how Kennametal refocuses on clients with Microsoft Dynamics Sales

Learn more about what Dynamics 365 CRM can do for you


Great outcomes start with great conversations.