Our people are the winning ingredients in our recipe for success

Sven is the Chief Executive Officer of Fusion5. With more than 15 years’ experience in delivering customer management solutions, Sven brings specialist knowledge, expertise and commitment to the team. 

He is passionate about assisting organisations to improve efficiency, create exceptional customer experiences and streamline business processes through leveraging customer-centric concepts and technology.  

Sven is recognised for his visionary, innovative and strategic approach to overcoming business challenges.

‘I’m always motivated by the opportunity to make a real difference to our customers' businesses. Our challenge is to use innovation and technology to enable them to thrive in the digital world.'

Rebecca is one of the founders members of Fusion5.

With over 25 years of experience in business and application software, including senior roles with IBM, Coopers & Lybrand, Ernst & Young and CapGemini, Rebecca has played an integral role in building Fusion5 into a world-class company.

Extremely adaptable, Rebecca operates from the position of always doing what’s right for the customer and for the business.

Rebecca holds a BA and BCom from Otago University. A competitive swimmer (at a national level), she’s no stranger to challenges. Her approach to any obstacle is to knock them off one-by-one, focus on competencies and skills, and then put yourself out there again to find more success.

'Building Fusion5 to the company we are today has been fantastic; we love what we do. We have an amazing team who love achieving great results for our customers.’

Craig is Executive Director Enterprise Apps and leads our Oracle and Microsoft ERP/Technology business for Australia and New Zealand. He provides leadership for our large base of ERP customers and manages relationships with our key partners. 

With over 20 years of experience in ERP and Supply Chain solutions across three continents, Craig has the unique ability to bridge the gap between technology and business outcomes to deliver real value to our customers. He has held executive roles in consulting, advisory and technology organisations across a wide range of industries over the years. 

Personable and highly knowledgeable, Craig has good people management, general management and business development skills. He’s very comfortable managing and working with people at all levels and, with a strong consulting background, is passionate about adding value through technology.

Craig holds a Bachelor of Science in Mechanical Engineering from the University of Witwatersrand, Articles in Intellectual Property Law and a Master of Business Administration from the University of Melbourne. 

‘We are living in exciting times with radical changes underway, particularly in technology. ERP is seeing massive changes as customers take up new models and technologies.’

Shannon is Executive Director JDE and Innovation for Australia and New Zealand. He predominantly works across five main areas: Internet of Things (IoT), social media, cloud, enterprise mobility and big data.

Shannon is recognised as an industry leader in enterprise mobility, cloud and analytics for Enterprise Resource Planning (ERP). He’s also a JD Edwards expert, with over 20 years’ experience in building and designing JDE sites. He holds a certification in Amazon Web Services architecture, which underpins many of his modern design techniques, especially when it comes to integration and ERP.

Passionate about sharing knowledge, Shannon is an avid blogger. He enjoys troubleshooting problems and recording his findings on his blog. He strives towards standardised, cost-effective innovation to help businesses make IT work for them, not the other way around.

'I don’t like innovation for the sake of innovation. I like to see the best and latest technologies embraced by users because they make a real difference. Whether that’s measured by improvements in safety, usability or profit – it doesn't matter – as long as it’s measured. When we can measure what innovation delivers, then we can innovate with confidence.'

Melissa is Director Professional Services for Australia. She oversees professional services and supports a team of consultants to implement business solutions for our customers.

With a background in team leadership across ERP, CRM, CX, ITSM, Digital and HR, Melissa is well-versed in all aspects of consulting management. Her strengths lie in ensuring the success of her team and putting structures in place to support business growth — an area she has been excelling in for more than 20 years.

Melissa thrives on seeing our customers realise the benefits of the investment they make in their business applications. She is a certified Project Management Professional (PMBOK) and is passionate about project management and governance.

'We partner with our customers to support their business strategies through innovation and consulting excellence. We invest in our people and it translates into exceptional results for our customers.'

Rebekah is Fusion5's Australia / New Zealand Customer Success Team General Manager. She leads an enthusiastic team of people who are dedicated to providing an exceptional customer experience.

From Payroll Services to Application Consulting and Service Delivery Management, our Customer Success Team helps our clients get the most out of our fantastic offerings.

Combining ten years of customer service experience with a straight-up approach and a commitment to getting things done, Rebekah is a hands-on, high-energy manager. She has worked across many different Fusion5 departments and brings an in-depth knowledge of the business to this role.

'Our Customer Success Team gives us a real point of difference in the market, having a dedicated team of passionate people ready to go above and beyond to ensure an exceptional experience. I have been fortunate to have been heavily involved in the establishment of our Customer Success Team and am proud to be part of an amazing team.'

Paul is the General Manager for the Microsoft Dynamics 365 Customer Engagement and Collaboration (CEC) team in Australia. He has spent the last 15 years building an amazing team and helping those around him grow and develop their own skill sets. Paul hasn’t been afraid to roll up his sleeves and get hands on with the tools over the years, and this has helped him deliver innovative solutions to a plethora of industries. In turn this has helped drive internal efficiencies and deliver a best in breed customer experience for his clients.

Paul is great at connecting with his clients and understands the importance of relationships with customers and that personal touch. He is passionate about providing thought leadership to organisations on how technology can be leveraged to bring more value to any business.

“The Microsoft space is red hot right now and I’m really excited watching it grow and develop. The evolution of the product has given us so much opportunity to do new and exciting things and I’m keen to partner with our clients to see how we can take the journey together”

In her role as the General Manager of HCM, Vickie leads our Trans-Tasman team who are responsible for the implementation and ongoing support of our HRIS solutions. Vickie is passionate about delivering successful projects and ensuring our customers achieve their strategic and commercial outcomes.

Having joined Fusion5 in 2006, Vickie has extensive experience implementing, supporting, and providing business critical People Systems for our customers. As well as her experience within Fusion5, Vickie’s prior roles across different industries in both the payroll and HR space provided a solid foundation of practical business experiences. This ensures she can provide well rounded advice and assistance to our customers.

"I love working collaboratively with our customers to identify and deliver solutions that have a positive impact on their business. These solutions ultimately enable our customers’ ability to engage, manage, motivate and reward their people and this is extremely important in the modern workplace. "

Kris is the General Manager of Managed Services for Australia and New Zealand, he has been looking after Fusion5’s cloud-hosted and on-premises Managed Services offerings since 2014. Since starting his career in information and communications technology back in 2006, Kris has been able to bring a unique perspective into the ever changing world of technology and business solutions with his customer centric approach and strong consulting background.

His expertise covers a variety of areas across cloud architecture, infrastructure and migrations, information security (ISO/IEC 27001), modern workplace with Microsoft 365, and support for a wide range of business-critical enterprise applications. Kris is very passionate about designing, securing and managing technology-agnostic solutions.

Today, based out of Melbourne in Australia, Kris is responsible for providing leadership and direction to a highly engaged and talented technical team working over ten locations across Australia and New Zealand to deliver 24x7 Managed Services that make potential a reality for our customers.

“It’s a very exciting time for business technology and cloud-based solutions, I’m really passionate about working with organisations to not only help them modernise their operations and embrace the business advantages of cloud computing but then continue to optimise and manage them securely. I’m so proud of what our incredibly talented Managed Services team have achieved for our customers. Our goal is to make an positive impact and help organisations (small or large) be secure and thrive with the latest technology.”