As the market's most customisable CRM solution, Pivotal CRM enables companies to cost-effectively adapt and integrate the system to fit their unique business processes - making CRM work the way they need it to.
From comprehensive out-of-the-box applications to the industry leading Pivotal customisation toolkit, Pivotal CRM puts the ability to quickly adjust and innovate in the user's hands.
Pivotal CRM offers sales force and marketing automation, enabling sales teams to work more effectively and generate improved revenues and margins. It also allows you to analyse customer lifecycles to maximise the most profitable relationships through targeted campaigns. As well, the social CRM component encourages positive interaction through Facebook and Twitter and helps build online communities.
Microsoft Office and SharePoint integration provides access between the CRM and customer activity to documents, contracts and proposals, and, service automation improves customer service and turns cost centres into revenue centres.
In addition to successfully selling and supporting a large number of traditional CRM customers, Fusion5 has leveraged Pivotal CRM and its toolkit to deliver two vertical solutions including Smart-SMS and Grant Management.