Next-Generation Enterprise Service Management

4me

Next-Generation Enterprise Service Management

4me is the first enterprise service management application specifically built to support the Service Integration and Management (SIAM) approach. It allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service level agreements. 4me also offers, by far, the fastest global response times for enhancements and new features, as well as one of the most user-friendly interfaces in this arena.

Key strengths:

 

  • The simplest licensing model of its kind which is based on a single analyst license type, which entitles you to use all processes and any future new features free of charge.

  • Lightning speed implementation.

  • Support for an unlimited self-service portals for various business units, external providers and the general public (if needed).

  • True SaaS and multi-tenanted architecture.

  • Gartner Peer Insights Customer’ choice recognition

Supported Processes:

  • Service Portfolio & Catalogue Management
  • Self Service (with multi-brand support)
  • Service Level Management
  • Service Asset & Configuration Management
  • Service Continuity Management
  • Contract management
  • Request Fulfilment & Incident Management
  • Knowledge Management
  • Problem Management
  • Change Management
  • Release & Deployment Management
  • Project Management
  • Portfolio Management
  • Resource Planning
  • Time Tracking
  • Risk Management
  • Security Management
  • Continuous Integration/Continuous Delivery
  • Pipeline
  • Reservation Management

Contact

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