As a GTO, it’s natural to maintain a heavy focus on the operational aspects of running your organisation. It’s crucial to be efficient, effective and compliant.
However, it’s just as important to build deeper relationships with your host employers. Without them, you have no business.
It’s a constant struggle to keep track of both large and small employers and to understand what their needs are. And like it or not, you can’t manage these relationships in Outlook, Excel or as I’ve even seen done - out of someone’s diary.