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Infusion: what you need to know

Infusion lets you:

  • Log and track issues anytime, from anywhere
  • Chat directly with our Customer Success Team
  • Receive automated, customised Service Level Agreement reporting at any time
  • Update your details on demand
  • Keep up to date with what’s happening at Fusion5
  • Access hints and tips via a dedicated knowledge section


"As always the team is fantastic. Helps me through the issue and also provides training so it can be done independently next time."

Synnex Pty Ltd.

"Happy with the support service provided on this issue. Response is quick and has been resolved fast."

VGW Holdings Ltd.

"Very quick response to Priority 1 ticket and good detailed analysis of the issue."


"Excellent service, nice to see all the performed tasks are included in the calls."

Waste Management NZ Ltd.

"5/5! The consultant provided me text updates. He even gave me a call after completion."

Winstone Wallboards Ltd.

"The help desk team are always very helpful and nothing is a problem to them."

NZ Trade & Enterprise

How Infusion works for you:

And if you’d rather talk to someone directly, you can chat, text, email or simply phone us. Our Customer Success Team is available from 8:00am to 5:30pm, Monday to Friday (excluding national public holidays).

Log your issue in Infusion

We start working on your issue

We contact you if we need more information

You can update the issue with more information at any time

We let you know as soon as the issue is resolved

You close the issue once you’re happy with the outcome

For details on priority levels, initial response times, and service level agreements, download the Customer Success Team eBook.

We're here to help

Increase the benefit you get from your investment with Fusion5 PartnerPlus Support and/or Microsoft Premier Support.

Mockup of the Fusion5 CST Awareness eBook


Customer Success Team eBook

For a concise summary of how we support, educate, and help our customers maximise their investment in technology, download to read at your leisure

Great outcomes start with great conversations


Great outcomes start with great conversations

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