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Infusion: what you need to know

Infusion lets you:

  • Log and track issues anytime, from anywhere
  • Chat directly with our Customer Success Team
  • Receive automated, customised Service Level Agreement reporting at any time
  • Update your details on demand
  • Keep up to date with what’s happening at Fusion5
  • Access hints and tips via a dedicated knowledge section

Excellent service, nice to see all the performed tasks are included in the calls.

Waste Management NZ Limited

5/5! The consultant provided me text updates. He even gave me a call after completion.

Winstone Wallboards Ltd

The help desk team are always very helpful and nothing is a problem to them.

NZ Trade & Enterprise

How Infusion works for you:

  • Log your issue in Infusion
  • We start working on your issue
  • We contact you if we need more information
  • You can update the issue with more information at any time
  • We let you know as soon as the issue is resolved
  • You close the issue once you’re happy with the outcome
  • And if you’d rather talk to someone directly, you can chat, text, email or simply phone us. Our Customer Success Team is available from 8.00am to 5.30pm, Monday to Friday (excluding national public holidays).

As always the team is fantastic. Helps me through the issue and also provides training so it can be done independently next time.

Synnex Pty Limited

Happy with the support service provided on this issue. Response is quick and has been resolved fast.

VGW Holdings Limited

Very quick response to Priority 1 ticket and good detailed analysis of the issue.


For details on Priority Levels, initial response times, and service level agreements, please download the Customer Success Team eBook.

Fusion5 CST Awareness eBook

Read more

Customer Success Team eBook

For a concise summary of how we support, educate, and help our customers maximise their investment in technology, download to read at your leisure

We're here to help

Increase the benefit you get from your investment. with Fusion5 PartnerPlus Support and/or Microsoft Premier Support.

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