Supercharge how you deliver financial services

Frequently Asked Questions

• What is the best software for financial services?

  Commonly used software solutions include: 

  • Enterprise Resource Planning (ERP)
  • FP&A (financial planning and analysis)
  • Business intelligence and analytics tools
  • Customer relationship management (CRM)
  • Human resources (HR) or human capital management (HCM)
  • Digital contact centres 

• What are the key features of financial services software?

  A priority for all modern financial services organisations is to do more, with less – with an emphasis on hands-off speed, accuracy, and efficiency. This makes automation a key ‘must have’ feature for all financial services software solutions – from ERP to CRM to digital contact centres.

  Other key features will vary depending on the purpose of the software. For example, with CRM, digital contact centres, and self-service portals, the ability to streamline service and support and enable customer preferences across multiple channels is critical.

• What is financial CRM software

  Looking for CRM for financial services? Cloud-based financial CRMs are designed to keep your focus firmly on growing your business and your customers’ portfolios through:

  • Automating tasks and workflows
  • Centralising contact information and financial data
  • Tracking customer activity and communications across multiple channels
  • Seamless integration with your financial solution
  • Sales funnels, reporting and pipeline management
  • Ready-to-use or native integration to marketing, comms, and social media platforms

• What is the best ERP for financial service

  Let’s ask the experts. CFO Connect surveyed 180+ finance leaders, asking them about their favourite financial ERP solutions. In short, Oracle NetSuite and Microsoft Dynamics 365 were rated as the top two solutions. Both of these solutions provide functionality specifically designed to support the financial services sector.

• What are the benefits of ERP for financial services?

  ERPs, in general, enable growth, improve processes, automate manual tasks, and centralise financial data. Financial services, in particular, benefit from:

  • The ability to adapt to changing markets and real-time insights for decision making.
  • Accelerated generation of financial statements and improved reporting.
  • Streamlined consolidation across companies, charts of accounts, currencies, and countries.
  • Accurate visibility of and reporting on all business activities and performance.
  • Simplified financial operations while complying with regulations.