Microsoft Dynamics 365 Commerce enables businesses to provide a seamless shopping experience across various channels, including online stores, physical stores, call centers, and mobile applications. It allows customers to browse and purchase products through multiple touchpoints.
Product catalog management:
The platform allows businesses to manage and maintain their product catalog, including creating and organising product categories, defining attributes and variants, setting pricing and discounts, and managing inventory levels.
Microsoft Dynamics 365 Commerce provides order management functionalities that enable businesses to efficiently process orders, handle order fulfillment and logistics, manage order returns and exchanges, and track order status.
Pricing and promotions:
The solution supports flexible pricing strategies, allowing businesses to define and manage different pricing tiers, volume discounts, contract pricing, and special promotions. It enables businesses to create personalized pricing agreements for specific B2B customers.
Dynamics 365 Commerce provides tools to manage customer data, profiles, and preferences. It allows businesses to segment their customers, offer personalized experiences, track customer interactions, and maintain a comprehensive view of each customer's history.