Dynamics 365 Customer Engagement Functional Support Consultant

  • Hybrid working environment - Ability to WFH 2 days per week
  • Fantastic initiatives and benefits
  • Variety and development opportunities to grow your career

Fusion5 is seeking a Dynamics 365 Customer Engagement Functional Support Consultant to join our exceptional Fusion5 family based in Sydney, Melbourne or Brisbane.

We have a very successful track record in delivering Microsoft solutions out of our award-winning practice, and we’ve been a member of the Microsoft Inner Circle since 2017. As part of the Inner Circle we’re called upon to contribute to Microsoft’s own business applications strategy and the aspects that impact partners like us.

You will love this role if you are someone who enjoys engaging and supporting customers, learning what drives their business success and using your insight to improve their service delivery, all whilst providing strong thought leadership as you help customers and team members achieve their goals.

This is a unique opportunity to support solutions that drive real change in our customers’ businesses.

The role is for a capable strong consultant who:

  • Has recent Microsoft 365 Dynamics CRM experience
  • Has an understanding of how businesses work and can back this up with commercial experience
  • Has a friendly and customer focused attitude with a passion for excellence, quality and customer care
  • Can be a chameleon, able to change modes from hands-on functional configuration to running customer meetings or getting stuck in with business process discussions
  • Can provide informative, business-ready training for customer stakeholders.

You’ll also have the following:

  • 2 – 4 years minimum in a similar customer facing role
  • Strong analytical, communication and time management skills
  • Strong problem solving skills
  • Strong verbal and written communication skills with the ability to communicate with clients and users as well as seniors, peers and developers across the product teams
  • The ability to address/rationalise application issues and understand the technologies supporting the application.

About Fusion5

Fusion5 provides business solutions that add real commercial value to our customers. Our focus is on making potential reality for our customers, and our people. When it comes to technology, there is no such thing as 'one size fits all'. We ensure our customers are offered a choice when it comes to their technology solutions.

Fusion5 is proud to be a diverse, inclusive, and forward-thinking employer. We understand it’s essential to provide a workplace where our people are engaged, challenged, successful and happy, and we’ve created just that! Along with an extensive range of benefits and core values to be proud of, we’ll ensure you have every opportunity to make your potential, reality.

What we offer:

  • Competitive salary package
  • A focus on Employee Development, with regular sessions aimed at career progression
  • Opportunities for training and professional development
  • Annual company bonus scheme
  • Flexible working arrangements
  • Regular social events and team activities to foster a vibrant work culture
  • Additional perks include birthday leave, discounted gym memberships, volunteer day, annual flu jabs, and more

This is a fantastic opportunity to be involved in the development of exciting solutions, delivering real value to some of Australia’s most respected organisations.

#makingpotentialreality isn't just a hashtag - it's our mantra!

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