Service Delivery Manager - Enterprise Resource Planning

  • Are you all about building lasting relationships with your customers?
  • Is going the extra mile and delivering value part of your daily routine?
  • Do you make any team better just by being a part of it?
  • Does customer service sustain and motivate you?

We are seeking an ERP delivery professional to join us in our Customer Success Team located in Melbourne or Sydney. 

You will need to be prepared to take on and manage a portfolio of customers across Australia and build lasting partnerships with them. You will be willing to go the extra mile to ensure their support needs are met. The successful candidate will be able to engage at all levels and will be results driven, always seeking value for our customers while representing the Fusion5 brand.

The successful applicant will:

  • Manage day to day service delivery activity across customers
  • Develop excellent working relationships with customers and become their “go to” person for transition to support requirements
  • Work with the team to ensure that contracts, work orders and licenses are maintained
  • Review and contribute to all support reports for customers
  • Work with the PMO/Resource Managers to schedule work
  • Develop effective relationships with their customers, ensuring high customer satisfaction
  • Arrange and conduct regular support meetings with their customers
  • Be willing to travel when required.

You will need:

  • To be a team player with exceptional communication and multi-tasking skills and Possess high energy combined with a “can do” attitude   
  • To be well organised, have a high attention to detail
  • To possess high levels of customer service and be keen to step outside your comfort zone
  • Technical knowledge or background would be an advantage.

Who is Fusion5?

Fusion5 provides business solutions that add real commercial value to our customers. Our focus is on making potential reality for our customers, and our people. When it comes to technology, there is no such thing as 'one size fits all'. We ensure our customers are offered a choice when it comes to their technology solutions.

Our expertise covers all key functional areas including: applications (Enterprise Resource Planning, HR / Payroll, Customer Experience, Customer Relationship Management, Corporate Performance Management, Digital Enablement, Unified IT, Cloud, Infrastructure & Security), consulting, development and managed services, as well as offering a full range of digital solutions and first class support services for our customers across Australia and New Zealand.

Our promise to you

Fusion5 is proud to be a diverse, inclusive, and forward-thinking employer. We understand it’s essential to provide a workplace where our people are engaged, challenged, successful and happy, and we’ve created just that! Along with an extensive range of benefits and core values to be proud of, we’ll ensure you have every opportunity to make your potential, reality.

Our benefits include

  • Individual Performance and Development Plans
  • Company bonus scheme
  • Birthday leave
  • Flexible working Arrangements
  • Volunteer day
  • Free annual flu vaccinations
  • Regular social occasions at all our offices
  • Staff referral program
  • Environmentally Responsible Practices
  • Plus more…

This is an outstanding opportunity for an individual who recognises the value of change, flexibility, new technologies and service.

If you have these skills and are interested in being a key member of a company enjoying rapid growth, then we would really like to hear from you.

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