Not all heroes wear capes

IT is often the silent hero of the business.  Quietly ensuring seamless and problem free technology solutions exist to enable staff, stakeholders and customers to 'do their thing'. Essentially, seen, and not heard - until something goes wrong!

(Enterprise) Service Management is the beating heart of that hero - pumping the benefits of IT Service Management (ITSM) principles, best practices, and technology out to business functions such as HR, Facilities Management, Legal, Sales, and Finance.

Typically anyone outside of the IT Team thinks that ESM is essentially 'help-desk' - their path to request help, information, service, or changes. But the interdependent nature of IT Service Management (ITSM), IT Asset Management (ITAM), and the growing prominence of Service Integration and Management (SIAM) for managing and integrating multiple suppliers of services, means that ESM is a far more strategic function that is now the responsibility of far more than the CIO and IT Team.

Make self-service the norm

Empower your whole team (not just your IT department)

Get your days back with zero-touch processes

Maximise team productiveness and user adoption

Be on top of legislation with automated patching

Put the flexi in flexible working with cloud-based software

We partner with these class-leading solution partners to provide you with the right Service Management solution for your business

Ivanti and 4me logos

The who, what, and why of Fusion5's Service Management offering.


How can Fusion5 support your Service Management aspirations and strategy?

By drawing on the expertise, skills, and knowledge of our team, and pairing this with world class Service Management solutions from Ivanti and 4me, Fusion5 can help your IT Team deliver exceptional, integrated, ITAM, ITSM, and SIAM projects that will solidify your 'hero' status for good!

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