The very first step of ITAM is to get an accurate view of all your IT assets. It sounds simple, doesn’t it?
But the reality is that you have at least six different sources of truth. These include your finance system (procurement process), Windows tools (SCCM and Intune), cloud consoles (AWS and Azure), mobile device management tools (AirWatch, JAMF Pro), network discovery tools, monitoring tools (SCOM and SolarWinds), assets in stockrooms or storage (spreadsheets) and your ITSM tool (CMDB).
A certain level of intelligence is required to gather all this information in one place and normalise it. We call this capability Asset Intelligence, and it’s the first step of a robust IT asset management framework. Incorporating virtual assistants and smart advisors which use industry best practices to help you make sense of all the data you collate not only makes your job easier, it heightens the value of your protocols overall.