There are five apps or modules in the Dynamics 365 suite, and here's how they will help your business or organisation grow and thrive in these demanding times.
SALES: Drive more sales by empowering your people.
Dynamics 365 Sales empowers your salespeople to build stronger customer relationships, take actions based on insights, and close sales faster. But it doesn't stop there. You can keep track of your accounts and contacts, nurture your sales from lead to order, automate lead management, create sales collateral, marketing lists and campaigns, boost productivity, and even follow service cases by account or opportunity.
MARKETING: Connect sales and marketing, automate and nurture relationships
Dynamics 365 Marketing takes your marketing to a whole new level. Move beyond simplistic email marketing to discover and nurture more sales-ready leads. Ramp up your marketing ROI by connecting sales and marketing, automating processes, and making smarter decisions using marketing analytics. It's a fully integrated marketing management solution for marketing operations, planning, execution, and analytics across all channels (digital, social, and traditional).
CUSTOMER SERVICE: Maximise the value of your customers
With Dynamics 365 Customer Service, you'll convert your customers into lifelong brand advocates. Respond to every query with quick, relevant answers on any channel, even on the go. And with its built-in intelligence and a 360-degree view of the customer, you'll deliver faster, more personalised service and make every interaction a great one.
FIELD SERVICE: Delight your customers with a seamless, end-to-end service experience
With Dynamics 365 Field Service, you'll resolve issues before they happen, drive down operational costs, and make every onsite experience a positive one! Minimise the cost and time taken to despatch a technician by improving remote resolution rates. Provide your customers with self-service portals so they can log issues and check on progress.
PROJECT OPERATIONS: Make every project a success
Up the stakes with Dynamics 365 Project Operations. Provide an outstanding project experience and build new levels of trust with your customers. Deliver profitable, on-time and within budget projects every time while maximising employee productivity.
How do you know if Dynamics 365 CRM is right for your business?
When it comes to CRM, there are a lot of choices out there — you only need to enter CRM into the search bar to see that. So how do you determine if Dynamics 365 is the right platform for you?
First, is your business evolving now, and do you plan to keep on your transformation path? If yes, then configurability and extensibility are essential — you don't want to paint yourself into a corner when it comes to your CRM implementation. You need a platform that you can enhance and update as your business needs change.
Second, do you already use Office 365 in the business? If you are already a high-level user of these tools, then user adoption of Dynamics 365 will be a lot easier than other CRM solutions. You can leverage your familiarity with Microsoft's other technologies and become immediately productive.
Third, and this is a big one — how important is it you have a 'single pane of glass' between all your systems? The modules within the base Dynamics 365 solution share information share from a central repository. No integration required. And as Dynamics 365 is built using .net, a common programming language, it is readily connectable with your other applications.