Metagenics was reliant on a range of legacy and disparate systems, including regional-based ERPs, which presented the business with myriad problems when it came to sharing data, general reporting and generating financial reporting.
With such a diverse range of systems in use, Metagenics found they couldn’t communicate with different internal finance teams effectively and efficiently. This was a particular pain point for Australia and New Zealand, given the close working relationship between the two nations. The issues were amplified by the fact they were using an ERP system in Australia that was over 20 years old, difficult to upgrade and heavily customised. Metagenics also relied on numerous manual procedures and workarounds developed internally over that time. There was a certain level of acceptance for staff who had used and grown with the system over the years. But it became increasingly difficult to get new starters, or those used to more modern applications, up to speed.
Metagenics wanted to have a best practice process that would take their organisation to the next level with a platform they could report globally on.
"We had so many other new streamlined and automated business processes due to various system improvements that it was time for our ERP platform to catch up."Alecsis Moore | Director for Global Enterprise Applications & Infrastructure, Metagenics