Reducing IT support costs by resolving issues before the first call

Research shows that once a support analyst has to call a user to look at an issue, the average cost of that support ticket will be $50.

If you were able to resolve more support calls without calling the user, automating routine tasks, having deep asset data on the user device and a 360 view of security you could reduce IT support costs and deliver an excellent user experience.

In this webinar, James Ley, ANZ Solution Engineering Manager at Ivanti and Edward Zarzour, General Manager Unified IT at Fusion5 share their insights on how to:

  • Reduce IT support costs by never leaving the service desk tool or calling a user
  • Reduce risk by having a 360 view of your estate in real time
  • Give a great user experience by knowing everything about a user before they call.
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