Combine the power of delivering seamless shopping experiences with ‘the personal touch’. Microsoft Dynamics 365 Commerce (B2C) is an omnichannel solution that unifies everything from back-office operations to focused customer engagement. The result? Increased employee productivity, better business outcomes and loyal customers.
Create an omnichannel shopping experience to delight even the most discerning shopper
Delight customers with a personalised shopping experience with ‘you might like this’ recommendations, delivery, collection and instore mobile POS
Expand your customer base and compete effectively for round-the-clock sales on the global stage
Maximise sales and profitability and improve stock management with accurate, real-time forecasting
Respond to market trends and competitor promotions strategically by managing your own storefront
Connect and simplify everything (digital, in-store and back-office) within a single retail platform
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Simplify retail operations
Make managing retail a smaller - but smarter - part of your business operations.
- Easily manage employees, stock, financials, and reporting from a single app, with views tailored by role.
- Speed up end-of-day activities using automated and streamlined workflows.
- Empower employees with the insights they need to make fast, data-driven decisions.
- Improve collaboration by connecting in-store sales associates with back-office operations and finance teams.
Strategically plan and merchandise
Supercharge your retail sales process, from perfect promotions to timely product procurement.
- Maximise profitability by offering the right products at the right time and price. Centrally track product information, categories, assortment, and pricing.
- Streamline sourcing and replenishment so you acquire stock from the right supplier at the best price. Monitor demand for products in real time to replenish your stores and distribution centres efficiently.
- Create effective sales promotions with multi-channel sales and cost data to help you determine optimal campaigns.
Optimise your supply chain
Make every decision a wise one with real-time visibility of stock, and insights based on data, not gut feel.
- Make informed decisions and reduce costs with advanced analytics and machine learning that enable you to make the best stock supply decisions for your stores and distribution centres.
- Improve stock management with real-time views so you keep the right level of stock on hand and accurately forecast demand to maximise sales and profitability.
- Anticipate customer demand and reduce time to market with actionable insights provided by historical sales and purchase data.
Build and run a digital commerce platform
Create and stock your own digital storefront with products, promotions and content.
- Streamline your business with an end-to-end eCommerce solution that scales to your needs across traditional and emerging channels.
- Use built-in web authoring and development tools to create engaging and intelligent digital storefronts.
- Enables seamless management of content, assets, promotions, stock, and pricing across channels with a connected marketing and commerce platform.
Provide flexible and intelligent omni-channel experiences
Meet and exceed customer expectations of a great shopping experience and drive engagement and loyalty.
- Deliver frictionless and consistent yet unique engagement across online and offline channels - allowing customers to purchase when, how, and where they want, on any device.
- Providing choice around modern payment methods and product collection or delivery.
Streamline operations using cloud intelligence
Leverage every advantage the cloud brings to your business to improve your quality of service and customer satisfaction.
- Drive personalised, friction-free commerce experiences and integrated, optimised back-office operations through ingrained and pervasive cloud intelligence technology.
- Innovate and adapt to changing business needs using advanced merchandising, stock management, pricing and promotions.
Be scalable, reliable, secure, and compliant
Support business growth and success with a solution that grows and flexes alongside you.
- Meet your business needs using flexible deployment options along with a configurable and extensible platform that adheres to global compliance and security standards.
- Seamlessly switch between online and offline point-of-sale processing for network tolerant operations while providing highly scalable, performant, and flexible phased rollout options delivered through our unique commerce cloud scale unit.