Insights & Resources

Your 3 big CRM project resourcing and training questions answered

Why you should start your ERP journey with a strong coffee and OCM.

Congratulations, you’ve made the decision to implement a new ERP. And things are about to get shaken up around your place – for the better. But before you deep dive into implementation planning, take a deep breath, buy a strong coffee, and map out your approach to OCM. Why? Because adapting to change is one thing, but getting change-ready is another.

Hybrid project management – enjoy the journey!

6 data migration mistakes that will stop your CRM project in its tracks

The ramifications of poorly managing your data in readiness for a new CRM rollout can be significant. An ill-planned approach to data migration will likely result in project delays, budget blow-outs, and an inability to deliver the outcomes your business expects – and deserves.

Why do so many CRM implementations fail?

If a new (or your first!) CRM implementation is on the horizon, we are pretty sure you’ve had some sleepless nights worrying about the potential of your CRM project failing. And with good cause. There’s a lot at stake, including your personal reputation, your organisation’s financial investment, and its ability to compete and drive customer loyalty now and in the future.  

Thinking CRM? Then you should definitely be thinking OCM too!

Change management goes beyond helping your people adopt a new set of behaviours in line with your change initiative. It’s about embracing preparing your people for imminent and ongoing changes, becoming comfortable with ambiguity, and seeing it as an opportunity for growth. Read more.