Insights & Resources

Adopting Copilot Microsoft Copilot

Why an omnichannel approach is better for you and your customers

Great customer service used to be about face-to-face interactions and relationship building. Now, it’s a balancing act between online and in-person interactions, multiple communication channels (also known as omnichannel) and digital service delivery. Customers expect the same service, even as they transition between communications channels. On top of that, customers are less loyal than they once were, meaning that every interaction is crucial.  

Step-by-step guide: Mastering your Azure spend

All we need to do as humans is eat, sleep, breathe and effectively manage our cloud costs – no, seriously!! Effective cost optimisation however, is an art. So, how do you know where to start? This step-by-step guide is designed to help your organisation identify opportunities to save on costs and optimise your Azure spend.

How to add the vr-vr-vroom to your sales team's performance

In developing Copilot for Sales, Microsoft quite rightly observed that the seller's role is getting harder. It says 70% of sellers’ time is spent on administrative and non-selling duties, like researching prospects, manually entering sales data, and preparing for meetings, and sellers were switching between as many as 40 (yes, 40!) tools per day to get their work done.

Microsoft Copilot for customer service

While Generative AI is one of the hottest business topics in the world for 2024, many decision-makers are still trying to get their heads around the ‘how does this work in the real world – for our business?’ question. Yet, AI in business is far from new – it’s been an embedded part of the workforce for some time.

Upskill, reskill, empower: Closing the gap between employee capabilities and business needs

Your people are everything – to keep the business running effectively, you need a team with the right balance of skills and capabilities.   However, thanks to an increasing gap between the skills employers want and those available in the labour market, finding that balance is no longer quite so straightforward for Australian and New Zealand businesses. 

Four ways Fusion5 can help you with your cloud journey

An apple a day, keeps the hackers at bay

Discover how to navigate the delicate balance of cloud cost optimization while maintaining robust cybersecurity. Learn key strategies to avoid common cost-saving pitfalls that compromise your security posture and find the right mix of efficiency and protection in your cloud infrastructure.

The AI security conundrum

Artificial intelligence (AI) is infiltrating almost every aspect of life. While this is exciting for most of us - if not a little scary for some - it also means that your business stands at a new crossroads – where unparalleled efficiency intersects with unprecedented risk. While AI's capability to detect, respond to, and even predict cybersecurity threats makes it a true ally in today’s digital battleground, it also has an Achilles heel. And it’s a big one.

Transforming unstructured data into outstanding service delivery

Microsoft Copilot for Marketing