The three things we are always asked about OCM.
When we talk to stakeholders about the value of getting their business ready for change and the best approach to get their people over the line in the face of a new technology implementation, we are usually asked three questions about OCM (organisational change management) services.
1. Do 60% of implementations really fail due to no OCM?
A failure rate of 60% for projects with little or no OCM is often touted as a universal truth. But in reality, there’s no fact-based research to support this.
However, what we DO know from first-hand, real-world experience is the positive impact of correctly preparing your business and people for change – and the risks that OCM can mitigate. After completing hundreds if not thousands of technology implementations of all shapes and sizes, the most successful outcomes for our customers have always been realised when their impacted users are engaged, educated, and enthused about the change.
2. Can’t we do OCM ourselves?
Yes, you could. However, readying a business and its people for value-driving change is an end-to-end discipline – much as leading project implementation methodologies like Agile, Waterfall, or Lean are. It requires buy-in from and sponsorship by senior business stakeholders to end-users who need to understand how the new solution works – and why they don’t need to be fearful. It encompasses workshops, developing training materials, delivering training, managing communications, running engagement activities that align with your business vision and strategic goals, and more.
While you may have internal resources with OCM expertise, it’s a large job which is challenging to manage singlehandedly. Sharing the load under a proven process with trained and experienced OCM consultants will give you a surety of outcome.
3. What specific benefits can we expect to realise through OCM?
In short, the ROI of OCM is the value your business derives from your employees adopting and using your solution – as opposed to the financial impact of them resisting it or trying to bypass it.
OCM enables a faster and less expensive implementation as everyone in the business is aligned – from top to bottom. There’s less organisational disruption with users willing and able to utilise the new solution from Day One due to ongoing exposure to the solution as it’s been developed, as well as readiness assessments and training. So, when your solution is ready to go live, so is your business and your people.
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